COVID-19 TEMPORARY RELIEF MEASURES

Singapura Finance Ltd is committed to safeguard the well-being of our staff and customers. In addition to our physical health, we are also committed to the financial health of our customers and to ease your burden during this period.

In line with the announcement by the Monetary Authority of Singapore on 31 March 2020, we are offering the following relief measures to help our existing customers.

Type of Loan Relief Measures Offered Validity Period Scope and Eligibility
Individuals Residential Mortgages Borrower can choose to pay Interest servicing only (Defer payment of Principal) Or

Defer payment of Principal and Interest Or

Make partial payment of Principal and pay full monthly Interest

Borrowers can choose to extend the mortgage tenure by up to the corresponding deferment period
Application from 6 April 2020 and relief period up to 31 Dec 2020. Strictly for Individual borrowers only. Not applicable to corporate borrower

Opt-in basis, for borrowers with mortgage repayments that are no more than 90 days past due as at 6 Apr 2020
SMEs Secured Term Loans Borrower can choose to pay Interest servicing only (Defer payment of Principal)

Or

Make partial payment of Principal and pay full monthly Interest

Borrowers can choose to extend the mortgage tenure by up to the corresponding deferment period
Application from 6 April 2020 and relief period up to 31 Dec 2020 For SME with secured term loan only

Opt-in basis, for borrowers with mortgage repayments that are no more than 90 days past due as at 6 Apr 2020

These relief measure primarily serves to defer the repayment of the principal of your loan for the period. Interest on the outstanding loan will still accrue and need to be repaid when due or eventually. Interest on the outstanding loan over the deferment period will be higher as the loan principal is not reduced. After the deferment period, your monthly repayment amount (both principal and interest) will also increase when we re-amortise your loan over the remaining loan tenure. Customers are therefore advised to carefully assess your financial circumstances, future repayment ability as well as potential economic changes and the impact on interest rates before applying for these relief measures.

In line with Ministry of Health’s advisory on social distancing, there is no need to visit our Customer Centres to speak to our officers or apply for the relief. Please complete the Application for Covid-19 Temporary Relief Measures Form and submit it via email feedback@singapurafinance.com.sg to us. Our Relationship Managers will contact you thereafter. Customers who requires further assistance are requested to contact your Relationship Manager or email us at feedback@singapurafinance.com.sg or call us at 68800656/640.

2019 NOVEL CORONAVIRUS (COVID-19) HEALTH ADVISORY

Singapura Finance Ltd is committed to take precautionary measures to safeguard the well-being of our staff and customers. As the COVID-19 situation continues to evolve, the Company is closely monitoring the situation, including any precautionary measures which may be required or recommended by government agencies to minimise the risk of spread of COVID-19. The Company reserves the right to take measures as appropriate in order to minimise any risk to staff and customers.

In accordance with the Ministry of Health’s guidelines, we will be conducting temperature-taking and health declaration. All visitors and customers are required to have their temperatures taken and fill in a questionnaire to declare their travel history and contact details to facilitate contact tracing if required before being allowed to enter the premises. Safe distancing measures have also been implemented in our Customer Centres to further safeguard the well-being of our staff and customers.

Anyone with a fever (38o and above) or display other symptoms (e.g. runny nose, sore throat, cough or shortness of breath) and/or have close contact with a suspected/confirmed COVID-19 patient or who have returned from overseas within the past 14 days will not be allowed to enter our premises. Customers entering our premises must put on a mask. Any person without a mask will be denied entry to the premises.

For your convenience, we encourage customers to perform transactions such as loan payment and deposits via online medium such as PayNow, AXS and e-Nets.

For assistance with your deposits and loan accounts, please contact us via other channels. You can make your enquiry by:

  • Calling our Deposit Hotline at 6880 0668 or our Loan Hotline at 6880 0688
  • Emailing us at feedback@singapurafinance.com.sg
  • Contacting your Relationship Manager